Shipping
UK CUSTUMERS ONLY ! This action does not impact the ships of the European Union.
Option 1: First class postage by Royal Mail for Free, on orders of over £20 delivery usually takes 1-5 working days after posting (due to a Royal Mail COVID-19 staff shortage), we prioritise paid shipping and aim to despatch orders made by 2:30pm on the same day, all orders are despatched within 24 hours after being processed (excluding Bank Holidays & Weekends).
Orders need to be placed by 2:30pm Monday-Friday, otherwise they will be sent on the following working day (please be aware that we do not deliver on a Saturday or Sunday). If you order on Friday, it does not guarantee Saturday Delivery. IMPORTANT: Posting & Delivery does not include Bank Holidays & weekends (orders placed after 1:30pm Friday will ship Monday, not counting Bank Holidays).
You will receive an automatic email with your Royal Mail Reference Number, which allows you to check your packages delivery status at the Royal Mail Website. Please be aware that sometimes these emails will be placed in your junk/spam folder, should an email be placed in this folder, please make sure it is marked Not Junk.
IMPORTANT Please check your tracking a few days after it is posted if you do not get the order, as Royal Mail does not always leave the paper when you are out, orders returned to us and sent again will incur a PS6.95 postage fee. If you choose refund rather than re-shipping, a restocking fee of PS4.95 will be charged for the restocking and refunding process. Wrongly addressed orders returned will incur the following charges; postage back is charged at a cost of PS7.95. If you choose a refund rather than re-shipping, a restocking fee of PS4.95 and refund processing fees (this is a charge we are charged to have items returned to us) will apply.
Europe - We are delivering Melanotan 2 tanning injects in Europe, in an effort to ameliorate issues caused by Brexit, we are now offering the ability for you to get your order shipped within the EU!. . You will have the choice of choosing courier shipping, expected shipping times and options will appear on the check out. Please note that your order could be delayed if you choose Royal Mail Delivery because of the new regulations following Brexit.
We also cannot be held responsible for any losses or charges arising from customs regulations in your country of origin. IMPORTANT Please check your tracking number within days of despatch if you do not get your order, as couriers will not always leave the card when they are outside, orders returned to us and sent again will incur PS11.95 postage fees. If you choose refund rather than re-shipping, a PS9.00 refund and processing charge will apply. Wrongly addressed returns that are returned will incur; should they need to be refitted, they will incur a re-shipping charge of PS13.95.
If you choose refund rather than re-shipping, you will be charged PS9.50 restocking fee and re-processing fee. US customers are experiencing longer delays with USPS because of COVID In some cases, after an order arrives in the USA it takes one week for it to be processed for forwarding, so please allow 14 working days before raising an enquiry. UAE customers are experiencing delays up to 4 days from orders arriving in their country, please allow 10 working days before raising a query. Please be advised that Emirates Post is now asking for a PO Box for deliveries.
Canada has implemented a holding period of up to 10 business days prior to processing orders, this is a precautionary measure due to COVID. Australia - There appears to be a delay of up to one week between when the order is posted and when it is recorded in tracking systems (we are advised that is a requirement by Australia Post at this time). At the moment, we do not have any more information about countries that are severely affected by COVID.
We cannot be held responsible for any losses or charges arising from customs regulations of the countries to which you are sending. IMPORTANT Please check your tracking once you have posted after 7 days Royal Mail/their partners will not always leave a While You are Away card, orders returned to us and refitted will incur PS14.95 postage fees. If you choose to have your money returned rather than being re-sent, a PS9.00 charge will be made to process your refund & return. Wrongly addressed returns that are returned will incur; should they need to be refitted, they will incur a re-shipping charge of PS13.95. If you choose refund rather than re-shipping, you will be charged PS9.50 restocking fee and re-processing fee.
Via Royal Mail First Class International Signed For costs are calculated on Checkout. Worldwide delivery is expected within no less than 10 working days. We cannot also accept responsibility for any losses or charges arising from Customs regulations in your home country. We will even cover the cost of shipping back if your return is due to an error on our part. You should expect to get a refund within 14 working days after you send us the returned package.
However, you will get a refund much sooner than this in many cases). The time we take to process your return after receiving it (3 to 5 working days from the return). The time it takes for your bank to process our request for reimbursement (5 to 10 business days). If you do need to return your product, just log into your account and send us an email with the order number. We will email you back with the information needed to return the order.